Frequently Asked Questions

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  1. I never received my order. What now?

    Domestic packages are deemed "lost" after 30 days from shipment date. Canada and International packages are deemed “lost” after 45 days from shipment date. Singapore and Malaysia have a special exemption of 60 days and Brazil has a 120-day exemption. Packages are not considered "lost" until after the posted date. Please wait until that time to contact us through starting a conversation. We will then replace the missing item if it is in stock. If the item is no longer in stock, you will be given a refund in the form of store credit for any lost item.

  2. What is the return policy?

    Please review all items carefully before a purchase is made as all sales are final, including orders not yet shipped. All items in your cart are listed for review before purchase. In addition, completed orders are listed on your account under my orders. Please review those items, as these terms apply to duplicate items as well.

  3. When will my order ship?

    For questions regarding delivery times to your location please refer to our shipping policy page shipping policy page.

  4. How do I cancel my subscription?

    To cancel a subscription, you must start a conversation with us HERE. To allow adequate time for us to process subscription orders, we ask that you please do not cancel in our administrative blackout period between the 11th and the 20th of the month. If you must cancel during this time, please see below for further details regarding cancellation fees. 

    If you request to cancel between the 11th and 20th of the month, there will be a $15 cancellation fee. If you are unsure about committing to the upcoming clutch that will be revealed on the 16th, we recommend you cancel your subscription before the 11th to avoid the cancellation fee. If you like what you see on the 16th, simply start a new subscription! Our customer service team is more than happy to answer any questions or concerns you may have regarding the above policies!

  5. When will I be billed for my subscription each month?

    For new subscriptions, your credit or debit card will be billed immediately, and you will receive the current clutch. All future charges will occur on the 20th of each month. 

  6. What does month-to-month commitment mean?

    Month-to-month commitment means that you are signing up for a recurring monthly subscription. This is a good option for people who might want to try out the product before agreeing to a longer commitment.